Cancellation of order – Right of Withdrawal

We want to ensure that you are satisfied with your purchase from our e-store. If you need to cancel your order, you may do so in the following circumstances:

a) Before shipping the product:
Cancellation can be made by sending an email to info@osia.gr

b) After receiving the product:
If you are not happy with the goods you have received, you may return them within 14 days of receiving your order. Please note that items that have been washed or worn cannot be returned or exchanged.

To initiate a return, please send us an email at info@osia.gr including your name and order code. The returned items must be in the same condition as when received, with the original undamaged packaging and receipt included.

For returns in Greece, you may send the items back to us using ACS COURIER at the following address:
OSIA BOUTIQUE
24024 STOUPA
MESSINIAS

Once we receive your returned parcel, we will proceed with the option you have selected. If you choose to replace the item with something else or a different size, please inform us in advance so that we can reserve the new item for you. The new order will be shipped according to our standard shipping conditions, with an additional cost of 8 euro for the exchange.

If you choose a credit voucher, please note that it has an expiration date based on the date of your original order, and you have 30 days to use it. The new order will be shipped according to our standard shipping conditions, with an additional cost of 8 euro for the return.

If you choose to exchange money, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days, with an exchange cost of 15 euro deducted from the credit.

For non-Greek (European) returns, please use a trackable, secure courier service of your choice and pay for the safe return of the parcel. Then, send us an email at info@osia.gr with your name, tracking number, and courier service used. The new order will be shipped according to our standard shipping conditions.

Please note that sale items cannot be exchanged, and the initial shipping charges cannot be refunded. We cannot be held responsible for delay in delivery or loss of your parcel due to shipping/couri